Ocean Lynk Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your, your employees’ and your customers’ personal information. In this Privacy Notice, “you” refers to the data subject, and “we” refers to Ocean Lynk.

Contact details

Email

[email protected]

What information we collect, use, and why

We collect or use some or all of the following of your information to provide our services:

  • Names and contact details
  • Gender
  • Travel information
  • Addresses
  • Account information
  • Records of meetings and decisions
  • Identification documents
  • Financial data including bank details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using personal information. There is a list of possible lawful bases in the UK GDPR.

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure– You have the right to ask us to delete your personal information.
  • Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing– You have the right to object to the processing of your personal data.
  • Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful basis for collecting or using personal information to provide services and goods is:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you or your employer. All of your data protection rights may apply except the right to object.

Where we get personal information from

  • Directly from data subjects; and
  • Data subjects’ employers and service providers

How long we keep information

Type of Data

How Long We Keep It

Identity Information including first name, last name.

Six months from the date you cease being a client.

Contact information including address, email address, telephone number.

Six months from the date you cease being a client.

Business information including business name, job title, profession.

Six months from the date you cease being a client.

Payment information including bank account details.

Six years from the date you cease being a client for tax purposes.

Profile information including marketing and communication preferences, purchase history.

One year from the date you cease being a client for sales & marketing purposes.

Data from third parties including credit reports, directors’ reports, financial information.

One year from the date you cease being a client for tax purposes.

Who we share information with:

Services providers

We use Microsoft cloud services to store our data.

We share information with our sub-contractor and sub processor, Ocean Lynk Inc., which provides administrative services to our customers on our behalf.

Sharing information outside the UK

In transferring personal information to our sub processor in the Philippines, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Ocean Lynk Inc.

Category of recipient: services provider

Country the personal information is sent to: Philippines

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint